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 Response to previous review,
10 June 2005
I was moved to write this only after reading C. Haley's review. I just can't believe we're using the same equipment. I used my headset this morning for the first time and the party I was speaking with said I sounded like I was yelling. I said I was because I assumed she couldn't hear me over the car and highway noise. When I switched to a normal tone she said that was much better. There had never been any need by her for me to raise my voice, and I certainly never had any problem hearing her. I commute from my home to work 35 miles away every day, and the reception this morning was perfect. The headset is so light it is soon forgotten, and the safety issue needs no explanation. When she called I tapped the multi-function button to receive the call and tapped it again when the call concluded. The up-volume control is on top and the low-volume control is on the bottom. Makes sense to me... This was all done with the device nestled on my ear. Last night I thought this was expensive. After the commute this morning, I'm convinced it was the best money I've ever spent.
Reviewed by: Amazon.com Reviewer
 Completely worthless!!!,
26 May 2005
This was my first ventrure into Bluetooth headsets, and let me tell you, I was far less than impressed. Out of the package, the headset was difficult at best to set up. First, the power button is the same button as the "multifunction" button that is used to start and end calls, activate voice dial, program the unit... I ended up reprogramming the unit when all I wanted to do was turn it off or on. Pairing was dropped frequently, when used with the motorola bluetooth adapter for motorola non-bluetooth phones. (these should work seamlessly together since they were designed to be used together). Picking up calls was difficult since the headset took 4-6 seconds to activate, so I ended up missing calls since the callers hung up before the headset started.
VOLUME. -- What volume? If you are in an absolutely quiet environment, the MAX setting is about perfect to hear your conversation. Outside of the "perfect" environment, the volume is simply too low. (no, I do not have a hearing problem) Background noise drowns out the headset rendering it useless unless you cup your hand over the device, and push it up against your ear. However, if you do that, the other party cannot hear you since the microphone is also covered. If you try to simply press the headset against your ear with 1 finger, calls were disconnected when the multifunction button was accidentally pushed.
IN A CAR - Forget about it! Cannot hear anything at all, even with the headset firmly pressed against your ear. Any engine noise, wind noise or road noise would drown out the headset. I've tried this in my 350Z, Sienna Van, and a BMW 5 series, and the same results were had in each car.
WIND NOISE - any slight breeze, and the other party could not hear my voice.
On the good side, the size of the unit is good. it will fit into a shirt pocket when not in use, and it is very light weight and confortable to wear. Charging via the standard motorola charger is a nice plus.
Would I recommend this product.... No.
Reviewed by: Amazon.com Reviewer
Best Headset I've ever used,
19 May 2005
I'm using this with a Motorola V710 from Verizon Wireless. It is by far the best headset I have ever used for a mobile phone. I've had about 6 total (2 Moto, 1 Nokia, 1 generic, 2 Plantronics) before this one, all wired. While at least half had good quality sound, they all had some sort of design flaw. Either short cord or uncomfortable earpiece. This works well. I'm a consultant and travel on highways, subways, and local roads. Have never had a problem with the 820 except where I had poor phone reception. Even going 65 on 95, I could hear perfectly, although they couldn't hear me when I had my windows rolled down.
Reviewed by: Amazon.com Reviewer
Motorola Bluetooth HS820....6 STARS,
11 May 2005
All of my friends are jealous.....HeHeHe....Working in the technology field, this product stands up to its name. Motorola did a wonderful job. I thought after a couple of days the novelty would wear off and it would be left behind like the several Palm's that I have owned. Nope....not the case, I look forward to using it. Sync's up easily, voice activation works wonderfully, volume buttons work well, overall in comparison with a cord hanging and a hearing aid looking unit in my ear....it is absolutely excellent. I think that for all of the people that gave a negative review they either didn't read the operators manual....ie...don't know how to properly operate it...or they haven't used it in conjuction with a good phone. Only one way to go with this unit and that is with the RAZRRRRR..
Reviewed by: Amazon.com Reviewer
Hailing frequencies open.....,
06 May 2005
I'm one of those people that always forgets to take my phone out of my pocket when I enter the car, much less plug the earpiece in. This usually meant that I was trying to get the phone out of my pocket at a stoplight before it went to voice mail. I must have looked like I was having some sort of fit to the casual passer-by.
Now I have a bluetooth equipped Moto V710 (well, thanks to Verizon, "bluetooth equipped" is a bit of a stretch) and this headset. Whenever the phone starts ringing, I just pluck this little thing out of the ashtray, hold the button down for a few seconds to turn it on, hit the buttton again to connect and chat away. Even better, to dial I can just hit the button once and use voice commands to call out. The phone stays in my pocket, my hands stay on the wheel, my eyes on the road, and everybody's happy.
The shape of the thing and its blinky blue light makes one look like some demented Lt. Uhura immpersonator, but what the hey....
Reviewed by: Amazon.com Reviewer
 Auto answer now bad...,
04 May 2005
First the good:
Small, fits my ear well over the ear (Jabra hurt me), cool looking. People think you are ultra modern with this blue light blinking. The auto answer is the best thing ever.
The bad:
Many times when the receiver answers they cannot hear me. I mean no sound at all, so I have to turn off the HS 820 and call back with the phone. I think there is a connection issue with certain receiving end phones. I also have had more dropped calls when using this unit. I had to change out this twice because of static sounds (not in the background but only with the callers voice)
I upgraded my V710 phone software (to see if it would help) at Verizon and found that they changed the program to now make the phone ring and beep in my ear at the same time. I used to only get the beep in the ear to know that a call was coming (which was cool, when you did not want your phone to ring out loud) now I cannot stop the short ring on the phone so I have to change it to vibrate when using this item. The upgrade did not help with the problems I was having.
So I advise you NOT to update your Verizon V710 if you don't have to.
Reviewed by: Amazon.com Reviewer
 Too Quiet...Design Issue,
14 April 2005
I bought this from Amazon. I linked quickly and worked as advertised. I found the various button modes difficult to keep track of and found it a real problem over time.
My biggest complaint is that this device is too too quiet at maximum volume. Obviously Motorola did not test their design in a car that had some road noise. I found it only adequate in a quiet room. I suspect it is the fact that the speaker is a long way from the ear canal. I am wondering if an in ear type will be better in the long run.
Save you money on this one if you plan to use it in a car. It is fine if your sitting in quiet room.
Reviewed by: Amazon.com Reviewer
Too Quiet!,
30 March 2005
This headset is simply unusable in noisy environments. I have found it nearly impossible to use while driving because I have to keep my hand cupped over my ear just to hear the other person. So much for "hands-free". Using the headset in busy airports or on buses is impossible. You just can't hear. I also received several complaints from the people on the other end of phone calls saying the singal was terrible. I used to have a Sony bluetooth headset that worked wonderfully. The HS820 cannot even come close.
Reviewed by: Amazon.com Reviewer
Don't bother,
29 March 2005
I bought this headset to pair up with my new Motorola v600 cell phone. It works okay with only minor static even when 2 feet from the phone, however, the volume of sound this headset is capable of is very poor. Even in my BMW 3 series which is fairly quiet, I have trouble hearing what the other person is saying. In the house it works fine as long as the TV isn't on, however, in an automobile or any environment where there is even average background noise, this is a poor performer. Given the price, I definitely do not recommend.
As a side note: No I do not have a hearing problem. I have had a few other 'wired' headsets and they have all been louder than I needed. I am always turning them down.
Reviewed by: Amazon.com Reviewer
Broken after three months,
29 March 2005
I loved the HS820 when I first got it, but after about two months it was no longer discoverable by either of my Motorola V600 telephones. After spending 45 minutes on the phone with Motorola technical support, trying to make them understand that the device simply wasn't being discovered, I was told that there was nothing they could do. I wanted to like this headset, but sadly it's just a piece of junk.
Reviewed by: Amazon.com Reviewer
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